Development serviceYour account was blocked by mistake
Ask us to review your account if you cannot log in and think we flagged it wrongly.
We block sign-ups that look like automated spam. If you are a real person and cannot log in, even with the right password, your account may have been blocked by mistake.
Ask us to look again
- Open the log in page and choose Account blocked by mistake?
- Enter the email address you signed up with.
- Tell us who you are and what you want to use the account for. A company name or domain name helps.
- Choose Send request.
You will always see a thank-you message. We do not say whether an address is blocked. Each account can send one request.
What happens next
A member of staff reads your request. If it looks genuine, we restore your account and email you a link to set a new password. Your old password will not work. Use the link, then confirm your email address again when asked.
If we cannot tell that you are a real customer, we leave the account as it is. You can only send one request, so include everything we need to check. If you disagree, contact support.
If you do not hear from us
Check your spam folder. You can also contact support and mention the email address you used.